Effective Date: 24 August 2025
Website Address: https://carvisans.com
Carvisans (“we”, “our”, “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. By accessing Carvisans, you agree to the practices described in this policy.
1. Who We Are
Carvisans is an online marketplace for art, craft, and handmade products. Our website address is: https://carvisans.com.
2. Information We Collect
We may collect the following types of data:
a) Information You Provide:
- Name, email, phone, and address during account creation or checkout.
- Billing and shipping details for order processing.
- Uploaded documents for KYC (in case of sellers/vendors).
- Comments, reviews, and product ratings.
b) Automatically Collected Data:
- IP address, device type, browser, and operating system.
- Cookies and usage data when you browse or interact with our platform.
- Log data when you access seller dashboards or admin areas.
c) Media Uploads:
If you upload images, avoid including EXIF GPS location data. Visitors can download and extract location details from images uploaded publicly.
3. Comments & Reviews
When visitors leave comments or reviews, we collect the data shown in the form, plus the visitor’s IP address and browser information for spam detection.
- An anonymized string (hash) may be sent to Gravatar to check if you use it. Gravatar Privacy Policy.
- Once approved, your profile picture and name may be visible alongside your comment or review.
4. Cookies & Tracking Technologies
Cookies help us improve your experience.
- Login cookies: Save your login info for 2 days, extendable to 2 weeks if “Remember Me” is selected.
- Screen preference cookies: Store display settings for 1 year.
- Checkout cookies: Remember cart/session data for smooth checkout.
- Third-party cookies: Used by analytics, ads, and payment gateways.
You can control cookies via browser settings, but disabling them may affect site functionality.
5. Embedded Content
Articles or products may include embedded videos, images, or links from other websites. Such content behaves exactly as if you visited that external site. Those sites may collect data, set cookies, and track your interaction.
6. Orders, Payments & Shipping
When you place an order:
- We collect billing/shipping details to process and deliver products.
- Payments are processed securely via third-party gateways (e.g., Razorpay, UPI, Net Banking, Cards). We do not store your card details.
- Shipping information may be shared with logistics partners for order delivery.
7. Who We Share Your Data With
We only share information when necessary:
- Vendors/Sellers: When you purchase from a seller, your shipping address and contact details are shared with them to fulfill your order.
- Payment Gateways: To process secure transactions.
- Logistics Partners: For shipping and delivery.
- Legal Authorities: If required by law or fraud prevention.
8. Data Retention
- Comments and their metadata are stored indefinitely for moderation.
- Registered users’ profiles remain until account deletion.
- Order data is retained for 7 years for tax and legal purposes.
- Vendor KYC data is stored as per compliance needs.
9. Your Rights
You have the right to:
- Request a copy of your personal data.
- Request deletion of your data (unless required by law).
- Update or correct your details in your account.
- Opt-out of marketing emails anytime.
10. Data Security
We use SSL encryption, firewalls, and secure servers to protect your information. However, no system is 100% secure. Users are advised to keep login credentials safe.
11. Children’s Privacy
Carvisans does not knowingly collect data from users under 18. If we discover such accounts, they will be removed.
12. Where Your Data Is Sent
Visitor comments may be checked via automated spam detection services. Data may also be processed outside your country by our service providers.
13. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated “Effective Date.”
14. Contact Us
For privacy concerns, contact us at: